π PRIVACY POLICY
Your Privacy Matters to Us
Last Updated: November 4, 2025
At Mango Vapes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.mangovapes.com), shop at our retail locations, or use our services.
π Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Create an account or place an order
- Subscribe to our newsletter or marketing communications
- Contact us with inquiries or requests
- Participate in surveys, contests, or promotions
- Leave reviews or feedback
This information may include:
| Contact Information | Name, email address, phone number, mailing address |
| Account Information | Username, password, order history, preferences |
| Payment Information | Credit card details, billing address (processed securely through payment processors) |
| Age Verification | Date of birth, government-issued ID (as required by law for vaping products) |
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing activity:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, links clicked, referring website
- Location Data: General geographic location based on IP address
- Cookies & Tracking: Information collected through cookies and similar technologies
π― How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | How We Use Your Data |
|---|---|
| Order Processing | Process and fulfill your vape product orders, arrange delivery or pickup, send order confirmations and updates |
| Age Verification | Verify you meet legal age requirements to purchase vaping products (required by Canadian law) |
| Customer Service | Respond to inquiries, provide support, handle returns and exchanges |
| Marketing | Send promotional emails, newsletters, special offers (with your consent) |
| Website Improvement | Analyze usage patterns, improve user experience, optimize our website |
| Fraud Prevention | Detect and prevent fraudulent transactions, protect against security threats |
| Legal Compliance | Comply with applicable laws, regulations, and legal processes |
π How We Protect Your Information
We implement industry-standard security measures to protect your personal information:
All data transmitted between your browser and our servers is encrypted
Payment information is processed through PCI-compliant payment gateways
Limited employee access to personal information on a need-to-know basis
Data stored on secure servers with regular backups and monitoring
Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
π€ Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in operating our business:
- Shipping Carriers: Canada Post, UPS, Purolator (for order delivery)
- Payment Processors: Shopify Payments, credit card processors (for payment processing)
- Email Services: Marketing and transactional email providers
- Analytics Providers: Google Analytics and similar services (for website analytics)
- Cloud Hosting: Shopify and other hosting providers
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations, court orders, or government requests
- Enforce our terms and conditions or policies
- Protect our rights, property, or safety, or that of our customers
- Prevent fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
πͺ Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data.
Types of Cookies We Use:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for website functionality, shopping cart, checkout process |
| Analytics Cookies | Help us understand how visitors use our website |
| Marketing Cookies | Track advertising effectiveness and personalize marketing |
| Preference Cookies | Remember your settings and preferences |
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
βοΈ Marketing Communications
With your consent, we may send you promotional emails about:
- New vape products and arrivals
- Special offers and discounts
- Exclusive promotions for subscribers
- Product recommendations based on your interests
Opt-Out Options
You can unsubscribe from marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at info@mangovapes.com
- Updating your account preferences
Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account.
π€ Your Privacy Rights
Under Canadian privacy laws (including PIPEDA), you have the following rights:
| Access | Request a copy of the personal information we hold about you |
| Correction | Request correction of inaccurate or incomplete information |
| Deletion | Request deletion of your personal information (subject to legal requirements) |
| Withdrawal of Consent | Withdraw consent for marketing communications or data processing |
| Data Portability | Request your data in a portable format |
To exercise these rights, contact us at info@mangovapes.com or call 613-422-0990.
πΆ Age Restrictions
Important: Our website and services are intended only for individuals who meet the legal age requirements to purchase vaping products in their province (18+ or 19+ depending on location). We do not knowingly collect information from minors. If we discover that we have collected information from someone underage, we will delete it immediately.
π Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
π International Data Transfers
Your information may be transferred to and stored on servers located outside of Canada, including in the United States. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than Canada.
π Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce our agreements
- Maintain business records
When information is no longer needed, we securely delete or anonymize it.
π Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification (for material changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
π Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Mango Vapes
Email: info@mangovapes.com
Phone: 613-422-0990
Address: 393 Bank Street, Ottawa, ON K2P 1Y3
Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices. Thank you for trusting Mango Vapes with your information.