📦 SHIPPING, RETURN & REFUND POLICY

Your Guide to Ordering Vape Products from Mango Vapes

At Mango Vapes, we're committed to providing fast, reliable shipping across Canada and exceptional customer service for all your vaping needs. Review our comprehensive policy below.

🚚 Vape Shipping Policy - Canada Wide

Shipping Methods & Carriers

All orders are shipped via Canada Post, UPS, or Purolator in discreet packaging for your privacy and security. We offer affordable, fast shipping to anywhere in Canada.

Note: Business days do NOT include weekends and holidays. Backordered items ship as soon as they're restocked.

*Shipping rates are calculated at checkout with delivery estimates provided.

Delivery Times for Vape Products

• Canada Post Expedited/Xpresspost: 1-2 business days within Ontario, 2-6 business days nationally
• Same-Day Local Delivery: Available in Ottawa & Gatineau (see our Local Delivery Policy)
• In-Store Pickup: Available at all Mango Vapes locations

Delivery times are estimates and may vary due to weather, holidays, COVID-19, or high shipping volumes. We'll keep you updated on your order status.

🪪 Age Verification for Vape Shipping

By law, all vape product shipments require age verification to ensure compliance with Canadian regulations.

ID Requirements

• First orders and first credit card orders require signature and valid government-issued photo ID
• Random ID verification may be required on subsequent orders
• If delivery fails due to absence, package will be held at nearest post office for pickup with ID

Age of Majority by Province

Important: Packages returned due to failed age verification or underage recipients will NOT receive refunds for any fees.

To prevent credit card fraud, orders with different billing and shipping addresses may require additional verification.

📍 Shipment Tracking

Most orders are processed within 24 business hours. You'll receive a shipment confirmation email with your tracking number once your vape products ship. Tracking becomes active within 24 hours.

Track Your Order

↩️ Returned or Rejected Vape Shipments

Canada Post charges return shipping fees for packages returned due to:

• Incorrect mailing address
• Failed age verification
• Failure to sign or pick up

Customers must pay return shipping charges before refunds are issued. A 10% restocking fee applies to all returns. Reshipping requires payment of new shipping fees.

🛡️ Shipping Insurance for Vape Products

All Canada Post shipments include up to $100 insurance for loss or damage. Mango Vapes is not liable for packages damaged or lost during shipping. We'll open support tickets with Canada Post on your behalf for lost, stolen, or damaged shipments.

Please cooperate with Canada Post investigations. Failure to do so may result in claim denial.

📦 Shipping Damage

If your vape products arrive damaged:

1. Refuse shipment if package is clearly damaged
2. Inspect outer packaging and contents immediately upon delivery
3. Report damage within 24 hours of delivery

Important: Damages not reported within 24 hours cannot be claimed with the carrier, preventing reimbursement.

🌍 International Shipping

We currently ship only to Canadian addresses. We do not ship to the United States or other countries at this time.

✏️ Order Changes & Cancellations

Contact us immediately for order changes or cancellations. We'll accommodate requests if the order hasn't shipped yet. Once shipped, you must return the package (10% restocking fee applies). Shipping fees are non-refundable.

🔄 Return, Refund & Exchange Policy

Our Commitment to Customer Satisfaction

At Mango Vapes, we're dedicated to providing high-quality vape products and exceptional service. We want you to be happy, satisfied, and smoke-free! If you have concerns, contact us—we're here to help before, during, and after your purchase.

7-Day Return Policy

Our return policy lasts 7 days from purchase. After 7 days, we cannot offer refunds or exchanges.

Return Eligibility Requirements

To qualify for a return, items must be:

• Unused and in original condition
• In original manufacturer sealed packaging
• Complete with all components and accessories
• Accompanied by original receipt or proof of purchase

Important: Items returned incomplete or in different condition will not receive refunds/exchanges and will be returned at your expense.

Non-Returnable Vape Products (Final Sale)

The following items are FINAL SALE and cannot be returned or exchanged:

• E-Liquids (all brands and sizes)
• Disposable vapes and disposables
• Pod systems and pre-filled pods
• Coils, batteries, chargers, drip tips
• Rebuildable products and accessories
• Cannabis accessories
• Clearance, liquidation, discontinued, and final sale items

Return Shipping Costs

Customers are responsible for return shipping costs. Shipping fees are non-refundable unless the return is due to our error. A 10% restocking fee applies to all approved returns.

💰 Refund Process

Once we receive and inspect your return, we'll email you regarding approval or rejection of your refund.

Approved Refunds

• Credit card purchases: Refunded to original card
• Other payment methods: May receive store credit coupon
• Processing time: Up to one billing cycle depending on card issuer

We cannot process returns or refunds without proof of purchase.

❌ Wrong or Missing Items

If we make an error fulfilling your vape order, contact us within 24 hours of receiving your package. Email us with a brief explanation—we may request photos before sending replacements. Rest assured, we'll ensure you get what you ordered.

🛠️ Warranty Coverage for Vape Devices

Warranty Period

We offer 15-day or 30-day limited warranty from delivery date (varies by manufacturer). Warranty applies only to products purchased from Mango Vapes retail stores or mangovapes.com.

Products NOT Covered by Warranty

• Consumable products: tanks, atomizers, coils, pods, batteries, chargers, drip tips, accessories, pod systems, disposables, e-liquids
• Liquidation, clearance, discontinued, and final sale items
• Damage from improper use, dropping, abuse, or unauthorized repair
• Water damage, juice spillage, fire damage
• Leaking tanks, dry hits, shorted coils
• Cosmetic issues, scratches, stripped threads
• Software issues, normal wear and tear

Warranty Coverage Includes

• DOA devices (Dead on Arrival)
• LED screen issues
• Charging port malfunctions
• Battery issues (turning off when firing)
• Chip malfunctions (auto-firing, not recognizing atomizers)
• Manufacturing defects

Contact us at info@mangovapes.com if you believe your device is covered under warranty. Our experts can help troubleshoot or process warranty claims.

💧 E-Liquid Policy

All e-liquids are FINAL SALE for consumer safety and sanitary reasons. E-liquids cannot be returned or exchanged.

E-liquid taste may vary due to:

• Steeping period and batch differences
• Device settings and equipment used
• Cleanliness of device, wicks, pods, or coils

If you believe your e-liquid has quality issues, visit our retail location with the product and receipt. In rare cases where liquid is defective, we may replace it. We cannot exchange flavors you simply don't enjoy.

🌿 Cannabis Vaporizer & Accessory Policy

Returns

Brand new, unopened, unused cannabis vaporizers may be eligible for return or exchange within 7 days if original seals are intact. If no seals exist, no returns accepted.

All cannabis accessories (used, opened, or unopened) are FINAL SALE.

Warranty

Cannabis vaporizers are covered by manufacturer warranty (14 days to 10 years depending on brand). Warranty requires original receipt and possibly original packaging. Contact manufacturers directly for warranty claims.

📞 Questions About Our Policies?

If you have questions about shipping, returns, refunds, or warranties for vape products, our team is here to help!

Email: info@mangovapes.com
Phone: 613-291-9653

*Mango Vapes reserves the right to modify this policy at any time at our sole discretion. All policies are subject to change without notice.