🛒 HOW TO PLACE ONLINE ORDER
Easy Step-by-Step Guide to Ordering from Mango Vapes
Ordering vape products from Mango Vapes is quick and easy!
Choose from local delivery, in-store pickup, or Canada-wide shipping.
📦 Three Convenient Ways to Get Your Vape Products:
- 🚚 Same-Day Local Delivery - Ottawa & Gatineau (free on qualifying orders)
- 🏪 In-Store Pickup - Pick up at any of our 5 Ottawa locations (always free)
- 📮 Canada-Wide Shipping - Fast delivery via UPS, Purolator, or Canada Post
📝 Step-by-Step Ordering Guide
Step 1: Add Vape Products to Your Cart
Browse our selection of disposable vapes, pod systems, e-liquids, and accessories. Click "Add to Cart" for each item you want to purchase.
Tip: Review your cart to ensure you have the correct products, quantities, and flavors before proceeding to checkout.
Step 2: Proceed to Checkout
When you're ready to complete your vape order, click the "Checkout" button in your shopping cart.
Step 3: Enter Your Delivery Information
Fill in your contact information and delivery address. Then select your preferred delivery method:
| Delivery Method | How to Select |
|---|---|
| Local Delivery | Select "Ship" - Local delivery option will appear if you're in Ottawa/Gatineau area |
| In-Store Pickup | Select "Pick up" and choose your preferred store location |
| Canada Shipping | Select "Ship" and choose UPS, Purolator, or Canada Post |
💡 Helpful Tips for Delivery Selection:
- Apartment/Unit Number: Click "+ Add apartment, suite, etc." to add your unit number
- Local Delivery Not Showing? Use the address autofill feature - this helps the system recognize Ottawa/Gatineau addresses
- Multi-Location Orders: If items come from different stores, you may only see shipping options. Simply submit your order - we'll consolidate items and arrange local delivery for you!
Step 4: Choose Your Payment Method
Scroll down and select your preferred payment option:
- 💳 Credit Card - Instant payment, fastest processing
- 📧 E-Transfer - Send to payment@mangovapes.com (include order number)
- 💵 Pay at Shop - Available for in-store pickup orders only
E-Transfer Instructions: If paying by e-transfer, include your order number (MGxxxxxx) in the message. Use security question "Shop Name" with answer "mangovapes" if required.
Step 5: Complete Your Vape Order
Review your order details one final time, then click the "COMPLETE ORDER" button to finalize your purchase.
Step 6: Track Your Order Status
You'll receive email updates throughout the order process:
| Delivery Method | Email Updates You'll Receive |
|---|---|
| 📮 Shipping |
Email 1: Order confirmation Email 2: Order prepared with tracking number |
| 🚚 Local Delivery |
Email 1: Order confirmation Email 2: Order prepared Email 3: Delivery details with estimated arrival time |
| 🏪 In-Store Pickup |
Email 1: Order confirmation Email 2: Order ready for pickup with store address |
❓ Common Questions About Ordering Vapes Online
Q: How long does order processing take?
A: Orders placed before 1:30 PM EST ship the same business day. Orders after 1:30 PM ship the next business day.
Q: Can I change my order after placing it?
A: Contact us immediately at info@mangovapes.com or 613-291-9653. We can modify orders that haven't shipped yet.
Q: Do I need to show ID when receiving my vape order?
A: Yes! By law, all vape product deliveries require age verification with valid government-issued photo ID (18+ or 19+ depending on your province).
Q: What if I'm not home for delivery?
A: For shipping orders, your package will be held at the nearest post office or carrier depot. For local delivery, we'll contact you to arrange redelivery or pickup.
Q: Can I order vapes for same-day delivery?
A: Yes! If you're in Ottawa or Gatineau, select local delivery at checkout. We offer multiple delivery windows throughout the day. View delivery schedule →
🎯 Why Order Vape Products from Mango Vapes?
Same-day shipping on orders before 1:30 PM
Local delivery, pickup, or Canada-wide shipping
Automatic discounts and regular promotions
Top brands: STLTH, Level X, and more
Need Help Placing Your Vape Order?
Our friendly team is here to assist you with any questions about ordering, products, or delivery options!
📧 Email: info@mangovapes.com
📱 Phone: 613-422-0990
Ordering vape products online has never been easier. Shop with confidence at Mango Vapes - Ottawa's trusted vape shop since 2020.