📜 TERMS OF SERVICE

Terms & Conditions for Using Mango Vapes Services

Last Updated: November 4, 2025

Welcome to Mango Vapes. By accessing our website (www.mangovapes.com), shopping at our retail locations, or using our services, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

📋 Agreement to Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our services.

🔞 Age Restrictions & Verification

Age Verification Process

We are required by law to verify your age before selling vaping products. This may include:

• Requesting valid government-issued photo ID at delivery or pickup
• Age verification during online checkout
• Refusing service to anyone who cannot provide proof of age

Zero Tolerance: We have a strict policy against selling vaping products to minors. Any attempt to purchase products while underage will result in order cancellation and potential legal action.

🛍️ Product Information & Availability

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However:

• Product images are for illustration purposes and may differ slightly from actual products
• We do not warrant that product descriptions are error-free or complete
• Colors may vary due to monitor settings
• Manufacturers may change product specifications without notice

Pricing

All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. We reserve the right to:

• Change prices at any time without notice
• Correct pricing errors on our website
• Cancel orders placed at incorrect prices

Product Availability

Product availability is subject to change. We reserve the right to:

• Limit quantities purchased per customer
• Discontinue products at any time
• Cancel orders for out-of-stock items

🛍️ Orders & Payment

Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to:

• Accept or decline any order for any reason
• Require additional verification before processing orders
• Limit order quantities
• Cancel orders that appear fraudulent or suspicious

Payment Methods

We accept the following payment methods:

Payment Terms

• Payment must be received in full before order fulfillment
• Credit card billing information must match cardholder details
• We may verify payment information to prevent fraud
• Failed payments may result in order cancellation

📦 Shipping & Delivery

Shipping Methods

We ship vape products across Canada via:

• Canada Post - Standard and expedited shipping
• UPS - Fast delivery nationwide
• Purolator - Express shipping options
• Local Delivery - Same-day delivery in Ottawa & Gatineau

Shipping Restrictions

• We ship only to Canadian addresses
• No international shipping available
• Age verification required for all deliveries
• Signature required upon delivery

Delivery Times

Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to:

• Weather conditions
• Carrier delays
• High order volumes
• Holidays and weekends

For complete shipping details, see our Shipping Policy.

↩️ Returns, Refunds & Exchanges

7-Day Return Policy

We offer a 7-day return policy on eligible products. To qualify for a return:

• Items must be unused and in original condition
• Products must be in original manufacturer sealed packaging
• Original receipt or proof of purchase required
• 10% restocking fee applies to all returns

Non-Returnable Items (Final Sale)

The following items cannot be returned or exchanged:

• E-liquids (all brands and sizes)
• Disposable vapes and disposables
• Pod systems and pre-filled pods
• Coils, batteries, chargers, drip tips
• Cannabis accessories
• Clearance, liquidation, and final sale items

Refund Processing

• Refunds processed within 5-10 business days after receiving returned items
• Refunds issued to original payment method
• Shipping fees are non-refundable
• Customer responsible for return shipping costs

For complete return details, see our Return & Refund Policy.

🛡️ Warranty & Product Defects

Limited Warranty

We offer 15-day or 30-day limited warranty on eligible vape devices (varies by manufacturer). Warranty covers:

• DOA (Dead on Arrival) devices
• Manufacturing defects
• Chip malfunctions
• Battery issues (not caused by user damage)

Warranty Exclusions

Warranty does NOT cover:

• Consumable products (coils, pods, batteries, e-liquids)
• Damage from misuse, abuse, or dropping
• Water damage or juice spillage
• Cosmetic issues or normal wear and tear
• Products modified or repaired by unauthorized parties

🚫 Prohibited Uses

You agree NOT to use our website or services to:

• Violate any laws or regulations
• Purchase products for resale without authorization
• Provide false or misleading information
• Attempt to purchase products while underage
• Use automated systems (bots) to access our website
• Interfere with website security or functionality
• Engage in fraudulent activities
• Harass or abuse our staff

Violation of these terms may result in: Order cancellation, account suspension, legal action, and reporting to authorities.

Regulatory Compliance

Canadian Vaping Regulations

All products sold by Mango Vapes comply with:

• Tobacco and Vaping Products Act (TVPA)
• Health Canada regulations
• Federal and provincial excise tax requirements
• Provincial age restrictions

Product Restrictions

We only sell vaping products that are:

• Legally authorized for sale in Canada
• Properly stamped with federal/provincial excise tax stamps
• Compliant with nicotine concentration limits
• Labeled according to Canadian regulations

⚖️ Limitation of Liability

To the maximum extent permitted by law:

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• Our website will be uninterrupted or error-free
• Defects will be corrected
• Our website is free of viruses or harmful components

Limitation of Damages

Mango Vapes shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Damages exceeding the amount paid for the product
• Damages resulting from product misuse

Health & Safety

Vaping products contain nicotine, which is addictive. By purchasing these products, you acknowledge:

• You understand the health risks associated with vaping
• You are solely responsible for your use of vaping products
• We are not liable for health issues resulting from product use
• You should consult a healthcare professional if you have concerns

🔐 Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Mango Vapes or our licensors and is protected by copyright and trademark laws.

You May NOT:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our content
• Use our content for commercial purposes

👤 User Accounts

Account Creation

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Notify us immediately of unauthorized access
• Accept responsibility for all activities under your account

Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Engage in fraudulent activities
• Abuse our services or staff
• Remain inactive for extended periods

🌐 Governing Law & Disputes

Jurisdiction

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Dispute Resolution

Any disputes arising from these terms or your use of our services shall be resolved through:

1. Informal Resolution: Contact us to resolve the issue amicably
2. Mediation: If informal resolution fails, we agree to mediation
3. Legal Action: As a last resort, disputes will be resolved in the courts of Ontario

📝 Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. We will indicate the "Last Updated" date at the top of this page.

Your continued use of our services after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

✂️ Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

📞 Contact Information

If you have questions about these Terms of Service, please contact us:

By using Mango Vapes services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Mango Vapes as your trusted vape shop in Ottawa.